Returns:

Return or exchange an item – our 100% money back guarantee. If you are not completely satisfied with your purchase on arrival, you have a 24 hour window to email our service team with a picture of the product as received on arrival. If you do not open the package there are no excuses accepted so please do not order the product from me if the person receiving the package does not open the package. This includes work commitments, vacation etc. Once we have a confirmed record of your alert you can simply return the item to us in its original condition within 14 days of receipt. We will return your email with all detailed information ASAP. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt. 1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. 2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 3. The cost of returning the item to us is your responsibility. 4. Delivery charges are only refundable where goods are faulty and a refund is made.Our main objective is customer satisfaction if the product is damaged in transit i will ask for photo evidence and offer you an exchange.

Compensation time-frame

Usually it takQes time for us to receive your return(days varies according to your shipping method), and time for us to process after receive your return (3 to 5 business days).

Paypal account refunds: Usually immediately.

Credit card refunds: Between 5-10 business days.

Please contact at help@qqppddbb.cc for further help. We will do our very best to help you and reply to all messages within 24 hours.